Shipping policy

  1. Delivery of Products


Italy: €4.50 (free over €59.00)

Europe: €14.90

Rest of the World: €19.90

Standard Shipping Times:

24/48 hours for available products

3/6 days for products in restocking (unless otherwise indicated on the product page)

5/8 days for products made to order (unless otherwise indicated on the product page)

The delivery of the Products purchased on the Shop is made to the shipping address indicated by the user in the order form. Delivery cannot be made to post office boxes or post office boxes. The ordered goods can be processed within normal management times which can be extended within acceptable times if the product is temporarily unavailable, and in any case no later than 30 (thirty) days from the day following the day on which the purchaser sent the order, unless otherwise agreed between the parties. No shipment will be made outside the countries indicated in the order form. At the time of shipment, i.e. when the Products are delivered to the carrier, the user will be sent an e-mail confirming shipment. Deliveries will be made from Monday to Friday during normal office hours, excluding national holidays. Delivery terms are calculated considering working days only and therefore excluding Saturdays, Sundays and public holidays.


The Company will not be responsible for damages and will not be able to undertake replacement or repair if not reported upon acceptance of the shipment, adding the wording "damaged goods" to the courier's bulletin (the one that will remain in the delivery man's possession). "I accept subject to inspection" "Integrated parcel I accept subject" or similar which highlight damage or presumed damage. The dispute must immediately be reported to the delivery man and communicated to our e-mail address and to the headquarters of the competent courier. The application of the rules on the right of withdrawal and the legal guarantee of conformity remains unaffected.


Shipping costs, where applicable, and any other additional costs are charged to the user, unless otherwise indicated on the Product Page or elsewhere on the Shop. The amount of these expenses is expressly and separately indicated (in Euros and inclusive of VAT) on the Product Page, during the purchase process, in the order summary and, in any case, before the user proceeds with the transmission of the same , as well as in the order confirmation email.


In the event of withdrawal from a Multiple Order, MOOD will reimburse the cost of any shipping costs incurred only if the user intends to withdraw from the entire Multiple Order, in which case, the cost will be reimbursed in full. Otherwise, the refund will not take place, in consideration of the fact that the delivery costs incurred by the user (which MOOD always calculates as a fixed amount, regardless of the number of Products ordered) are attributable to the delivery of other Products, other than those for which the user has exercised the withdrawal, forming part of the Multiple Order.


The user acknowledges that the withdrawal of the Product is his precise obligation deriving from the purchase contract. In the event of non-delivery due to the recipient's absence at the address specified in the order form, the courier will leave a transit notice at the recipient's address containing the number to call to arrange a second access for delivery, which in any case must take place within 5 working days following the one in which the first delivery attempt was made. If it was not possible to make the second attempt, for reasons not attributable to the courier, or if it still failed, the package will go "in storage". The Customer Service will then send an e-mail to the user in order to release the stock and ensure that the package is delivered as soon as possible. If necessary, Customer Service may agree with the user to change the shipping address. If the Customer Service contact attempt goes unsuccessful or if the user fails to collect the package within the time limits, or if it is still not possible to deliver the package to the user according to the above provisions, for reasons not attributable to MOOD and /or the courier used by it, the Product will be returned to MOOD. In any case, after 30 working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 of the Italian Civil Code. MOOD will then proceed, within 30 working days following the termination of the contract, to refund the amount paid by the user minus the shipping costs, where incurred. The termination of the contract and the refund amount will be communicated to the user via e-mail. The refund will be credited to the same means of payment used by the user for the purchase. Any credit delays may depend on the payment solution used or the payment service provider. In the event that, before the thirty-day period has elapsed, the user requests to receive the Product again, MOOD will proceed with the new delivery, subject to a new charge of the relative delivery costs.